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An Omnichannel Retail ERP solution for Empowering Digital Transformation in the Diamond Industry

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Client Profile

The client is a pioneer in providing designer diamonds and custom-made rings online. It offers a wide collection of designer and customized engagement rings of unique settings and styles. They are highly recognized with accolades like INC 5000, Internet Retailer’s Top 1000, 50 Fastest Growing E-commerce Companies and Houston Business Journal's Fast 100 companies.

Product Description

Effective ERP solution to improve customer engagement was what the client wanted. Brainvire provided omnichannel ERP service which increased customer participation and enhanced the overall customer experience.

How we did it ?

Result

Order modification made easy

The users can easily rectify their orders if they want to. It can be modified quickly even after the transaction has been completed.

Splitting the payment into both cash and card possible

One can pay both through cash and card in a single transaction. An extension helps the customers by providing full flexibility for payment for their orders.

50 Integrated API

With an integrated API, the customers can view complete information about the product and place their order accordingly. Specification of the product will enhance the customer's engagement altogether.

Automated service

Fully automated service totally take away the need to work manually. Thus, it is less time consuming and easy to work with.
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