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An Omnichannel Retail ERP solution for Empowering Digital Transformation in the Diamond Industry

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Client Profile

The client is a forerunner in providing designer diamonds and custom-made rings online. They are well-known and have won laurels like Internet Retailer’s Top 1000, INC 5000, 50 Fastest-Growing E-commerce Companies, and Houston Business Journal’s Fast 100 companies. The client offers a wide collection of designer and customized engagement rings of unique styles and settings.

Product Description

Brainvire provided an omnichannel ERP service that boosted customer participation and improved the overall customer experience. An effective ERP solution to enhance customer engagement was on the client’s wish-list.

How we did it ?

Result

Flexible payment option-

The portal offers you to either pay in cash or card. Simultaneously, they can make half the payment in cash and the rest through the card.

50 integrated API-

All business processes have been streamlined due to the integration of APIs.

Order modification

Users get an opportunity to rectify their placed orders. It can be altered instantly post-payment.

Automated service

Manual efforts have been reduced. It becomes convenient to place orders on a fully automated service portal.
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