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An Intuitive Mobile App - Powered by IoMT - for Providing Real-Time, 24/7 Medical Assistance to Elderly People
About Client
The client provides exceptional emergency medical alert systems in America. It follows a hands-on approach to provide quick and quality medical assistance to elderly people. Brainvire was approached for developing an advanced and user-friendly mobile application that will serve the client’s noble goals and objectives.
About Product
The Brainvire team engaged in multiple brainstorming sessions with the client to gain a deeper understanding of their requirements. They needed a app for their customers who can manage/update their parents’ profiles. It includes the products that they purchased, their billing and payment-related information. The device settings can be configured accurately i.e. Lockbox secret code, Vial of Life location etc.
How we did it ?
User Account Management with Intelligent Analytics
Live Chat Functionality
E-commerce Module for Purchasing Add-ons
Configure the Lockbox Security Codes & Location of ‘Vial of Life’:
A functionality to configure the secret lock codes and location of the Vial of Life (medical supplements) was required by the client.
Solution:
Users can modify the secret lock codes through the app’s dashboard and secure the Lockbox from a remote location. They can also designate a specific location for the Vial of Life.
User Account Management with Intelligent Analytics
Enable app users to manage their parents’ profile information and provide caregivers with analytics data.
Solution:
Users can update their parents’ complete medical history through this option, and caregivers can retrieve data like alerts occured, battery status of the devices and emergency contact information.
Live Chat Functionality:
Ensuring a flow of communication between the caregiver and users is crucial when emergency situations arise.
Solution:
Brainvire developers have added a live chat module to the mobile app for two-way communication between users and trained medical emergency personnel (caregiver).
E-commerce Module for Purchasing Add-ons:
An exclusive module was needed that facilitates seamless shopping of the client’s products and devices from the app itself.
Solution:
The Brainvire team synced the mobile application with the client’s current website that displays all the available add-on products. Users can buy them directly through the app and make the payment through secure payment gateways.
Result
Configuring Lockbox Security Codes and ‘Vial of Life’ Made Easy
The user can modify the security codes and location of emergency medical supplements (Vial of Life) at his discretion.
User Account Management with Real-Time Analytics
Users can keep their parents’ profile and medical information updated at all times. The caregivers can visualize crucial data like alerts occured, battery status of the devices and emergency contact information. The users can get a detailed overview of their parents’ profile i.e their contract and invoice/billing information, user details of parents, etc.
Live Chat with Dedicated Customer Support Portal
In case of emergencies, users can directly get in touch with a dedicated help center and ensure the well-being of their parents.
Seamless Shopping for Add-on Products
Users can shop for exclusive products and devices that the client offers, through an in-built e-commerce module. It allows them to purchase additional products directly from the mobile app for their parents/elders.